Each Umrah gift is valid for 12 months from the date of purchase, allowing the recipient flexibility to plan their journey at a time that suits them.

Options range between a guaranteed minimum total of 7 days to a maximum of 15 day packages. Depending on the recipients flexibility and availability at time of redemption.

Yes, we're unable to accept returns at this time. However the gift is fully transferable and may be gifted to another individual, provided the code has not been redeemed.

Yes, the recipient has the freedom to upgrade their package for a surcharge at their expense.

We use express delivery service for all orders, with secure delivery methods that require a signature or valid ID upon receipt. Delivery times may vary depending on your location.

Yes, you can contact our 24/7 concierge support team via WhatsApp & Email.

Ofcourse! Our services are maintained to high standards, and we manage every step in between to ensure the process is carried out as seamlessly as possible. However, visa approvals remain outside of our responsibility and are handled solely by the relevant local or international authorities.

Once gifted, the recipient uses their unique redemption code to contact our concierge team. From there, travel preferences such as duration desired, dates and departure city are collected, suitable options are then arranged.

We currently support multiple departure regions including the UK, USA, and Canada.

You can reach our customer support team online or directly on our dedicated phoneline: +1 (819) 830-0001

No need to worry. Our support team can track and verify the original purchase and assist the recipient in recovering their access securely.